Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.
Commitment to Privacy
We respect your privacy and will keep all personal information confidential. Any data collected during service requests or through our website will only be used for repair, maintenance, customer support, and website improvement.
Information We Collect
We may collect the following types of information: (A) Personal Information (Provided by You) Name, phone number, and email address (when filling out contact forms or service requests). Device details (when booking repair services). Billing and payment details (for paid services). (B) Website Usage Information (Collected Automatically) IP address, browser type, and operating system. Pages visited and time spent on our website.
How We Use Your Information
We use collected data to process repair requests and provide support. Enhance website functionality and user experience. Improve security and prevent fraud. Send service updates, promotions, and newsletters (you can opt out anytime). Comply with legal obligations. Your information will never be sold or rented to third parties.
Data Retention & Security
If your service requires data recovery, backup, or system reinstallation, we may temporarily store your data for up to one week. If you do not wish for us to retain any data, please inform us before or during the repair process. We use strict security measures to protect your information from unauthorized access. However, we are not responsible for pre-existing data corruption, malware, or security vulnerabilities on your device.
Third-Party Sharing
We do not sell your personal data. However, we may share information with service providers (e.g., payment processors, IT support) to complete transactions and legal authorities if required by law or for fraud prevention. All third-party partners comply with data protection regulations.
Marketing & Communication Preferences
We may send you emails or SMS notifications about service updates, promotions, or newsletters. If you do not wish to receive marketing messages, you can unsubscribe using the link in our emails or contact us directly.
Website Security & External Links
Our website uses SSL encryption to protect your data. However, we are not responsible for security risks associated with third-party websites linked on our site. Clicking external links is at your own risk. We recommend reviewing their privacy policies.
Software & Remote Support
We may install diagnostic or support software on your device to facilitate monitoring, remote troubleshooting, and future assistance. Remote support connections will only be initiated with your explicit consent. You may request the removal of any installed software at any time.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy periodically.
Last updated: 7/27/2025
If you have any questions about this Privacy Policy, please contact us.